First Command Frequently Asked Questions
Looking for more information about who we are, the services we offer and our history as a company? Check out the questions and answers below.
Who is First Command?
Founded in 1958 by a retired military officer, First Command Financial Services Inc. and its related companies are focused on helping U.S. service members and their families plan for and pursue long-term financial security.
Today, we have more than 500 Financial Advisors operating from 175+ offices across the country and abroad, most near major military installations. Their focus is on building comprehensive financial plans and serving as personal financial coaches to their clients.
Learn more about who we are and our reputation by visiting our About Us page.
Is First Command a fiduciary?
Yes. A fiduciary is a person or an organization that has a legal and ethical responsibility to prudently manage money or other assets on behalf of an individual. As an investment advisory firm, First Command Advisory Services, Inc. is held to a fiduciary standard in all client relationships. That means we have an obligation to always put clients’ interests first when providing investment advice and financial recommendations.
To learn more, visit our Fiduciary Standards page.
Who is First Command’s CEO?
Our CEO is Mark Steffe. Mark joined First Command in March 2010, and after serving in several leadership positions – including on the Board of Directors – he was promoted to President in April 2017, added the title of Chief Operating Officer (COO) in 2018, and in 2020, accepted the role of President and Chief Executive Officer.
Read more about Mark and our Executive Management Team by visiting our Leadership Team page.
Is First Command a good company for military families?
First Command is uniquely qualified to serve those who serve our country. Nine out of ten of our Financial Advisors are military spouses or veterans who are not only well versed in military pay and benefits, but familiar with the unique challenges and opportunities inherent in military life. Their knowledge, experience and understanding are essential to their role as personal financial coaches to our nation’s military families. First Command is consistently recognized as a top Military Friendly® organization.
To learn more, visit our Making a Difference page.
Where is First Command based?
Our Home Office is located in Fort Worth, Texas at the following address:
1 Firstcomm Plaza
Fort Worth, TX
76109
As part of our mission to provide personalized, face-to-face financial coaching, we also have more than 175 offices throughout the U.S. and overseas. To find an office near you, visit our Find an Advisor page.
What is the First Command Bank routing number?
111993695 is the ABA routing number for First Command Bank.
What is the First Command Bank phone number?
1-888-763-7601 (24-Hour Phone Banking)
1-888-763-7600 (Personal Banking)
To contact First Command Trust Services, Financial Services or international offices, please visit our Contact page. You can also find the phone number of the office nearest you by visiting our Find an Advisor page.
How can I reach First Command’s customer service?
You can reach our customer service professionals using the options below.
1-888-763-7601 (24-Hour Phone Banking)
1-888-763-7600 (Personal Banking)
Email: bankinfo@firstcommand.com
Please visit our Contact page for more information.
If you wish to speak with a Financial Advisor or representative at a specific office, you can also use our Find an Advisor page.
What are First Command’s hours of operation?
Our hours of operation vary for each of our offices and our Home Office.
Representatives are available by phone or online at the following times:
Monday - Friday:
7 a.m. to midnight (CST)
Saturday:
9 a.m. to 3 p.m. (CST)
To find the hours of operation for your local office, please visit our Find an Advisor page.
Where is the nearest First Command office?
We have over 175 locations across the United States and overseas, many near U.S. military installations.
To find an office near you, visit our Find an Advisor page.
How do I change information on my First Command account?
To speak with someone about logging in to your account, the status of your account or details on products, please visit our Contact page.
You can also log in to your online account, change or retrieve your password, or register as a new user by visiting our Online Banking page.
How do I become a First Command Financial Advisor?
At First Command, we actively recruit transitioning military professionals, veterans, military spouses and experienced professionals to join our Advisor team.
To learn more about our program, visit our Financial Services Careers page.
And if you’re ready to apply, visit our Get Started page.
What kind of salary does a First Command Financial Advisor make?
First Command offers a competitive compensation and benefits package.
To learn more, visit our Financial Advisors Careers page.